FAQs
Aurece LLC
We get it—shopping online comes with questions. Below are honest answers to the most common concerns we hear from customers. If you don’t see your question here, just drop us a line at support@aurece.com. We’re here to help!
Is Aurece a legitimate store?
Absolutely. Aurece LLC is a legally registered business based in the United States, and we operate with full transparency. We value trust and have built this store to offer a refreshing, scam-free alternative to the typical untrustworthy online store chaos out there.
How do I know it’s safe to order from you?
Your security is our priority. Our website is SSL-encrypted, and all payments are processed through trusted platforms like Stripe, Square, PayPal, Apple Pay, and Google Pay. We never store your card details or share your information.
How long does shipping take?
We process orders within 1–2 business days, and delivery typically takes 7–14 business days worldwide. You’ll get a tracking number as soon as your order ships.
Will I actually receive my order?
Yes! We ship thousands of products every month across the globe. If something ever goes wrong (delays, lost items, etc.), our support team will assist you right away. We're here to make it right—always.
What if my order is delayed?
While we aim for timely deliveries, postal delays and customs checks can sometimes affect timing. If your package hasn’t arrived within the promised window, email us at support@aurece.com and we’ll investigate it immediately.
What if my order never shows up?
If your tracking number hasn’t updated in a while or your delivery has gone missing, we’ll make it right. You can request a refund or replacement—whichever you prefer. No runaround.
Can I trust your refund policy?
Yes. We offer a 14-day refund window after delivery. If you’re not satisfied, we’ll schedule a free pickup and issue your refund—fast and without hassle. Just send us your order number and photos (if applicable) to get started.
Do I have to pay for return shipping?
Nope! We cover all return shipping fees. Our courier will pick up the item from your location, so you don’t have to lift a finger.
What if my product arrives damaged or incorrect?
We’re so sorry if that happens! Just email us photos and a brief description within 48 hours of receiving your package. We'll either send a replacement or issue a full refund—your choice.
Can I cancel my order?
Yes, but act fast! If your order hasn’t been processed or shipped yet (usually within 12 hours), we can cancel and refund you. Once shipped, cancellations are no longer possible.
How can I contact Aurece?
We’re always here to help:
- Email: support@aurece.com
- Phone: +1 307 296 4135
- Address: 7451, 1021 E Lincolnway, Cheyenne, WY, Laramie, US, 82001
Still have questions? We love hearing from you. Drop us a message and someone from our team will get back to you within 24 hours.