Refund policy

Aurece LLC At Aurece LLC, your satisfaction is our top priority.

If the product is damaged/not in working condition, we’ve made our return and refund process simple, fast, and customer-first. 

Hassle-Free Returns: We offer a 14-day return window from the date your order is delivered. If your item is damaged/inoperable, simply reach out to us within this period.

Here’s how it works:

• No return fees - you don’t need to worry about shipping costs.

• No repackaging or label printing - our courier will handle everything.

• Courier pickup - we’ll arrange for your item to be picked up directly from your doorstep.

• Fast Refunds Once the item is picked up and confirmed for return

• Your refund will be processed almost instantly to your original payment method.

• No hidden fees. No deductions. We believe returning something should be just as smooth as buying it - that’s why we’ve built our process to be quick, friendly, and stress-free.

• Easy Return Request Just email our team at support@aurece.com with: *Your name* *Order number*

• Reason for the return (optional but appreciated)

• Clear photos of the item, showing the condition of the product

• Videos (if applicable) to demonstrate the issue or defect Including visuals helps us process your return faster and more efficiently. We’ll handle the rest.

• Need help or have questions?

• Email: support@aurece.com 

• Phone: +1 (920) 764-6440

• Address: 7451, 1021 E Lincolnway, Cheyenne, WY, Laramie, US, 82001

Thank You for Shopping with Aurece. We're here to make your experience seamless - from delivery to returns. Shop confidently knowing we've got your back.